Returns and Warranties

This page sets out the procedure applicable to professional buyers. It supplements the General Terms and Conditions of Sale.

1. Applicable regime

Our sales are made between professionals. The 14-day right of withdrawal under consumer law does not apply to orders placed by a professional in the course of their business.

Exception — Article L221-3 of the French Consumer Code. A buyer employing five people or fewer and ordering goods outside their main field of activity does benefit from the 14-day right of withdrawal. If that applies to you, tell us at contact@nexovix.online: we then apply the consumer regime, return carriage at our expense and refund within 14 days of receiving the return.

2. Transport damage — act immediately

Check parcels in the carrier's presence. If a parcel is damaged, open or short:

1. Record precise and detailed reservations on the delivery note — a general mention such as "subject to unpacking" has no legal value.
2. Confirm those reservations to the carrier by registered letter within 3 days (Article L133-3 of the French Commercial Code).
3. Tell us within the same period at contact@nexovix.online, with photographs.

After that period, no claim for transport damage can be accepted.

3. Dead on arrival (DOA)

A product that does not function on first use is handled as DOA if reported within 7 days of delivery.

A like-for-like replacement is dispatched on receipt and verification of the return, or on the manufacturer's agreement where it imposes its own process. DOA return carriage is at our expense.

4. RMA procedure

No return is accepted without a prior RMA number. A parcel returned without an RMA is refused and returned at the sender's expense.

1. Request an RMA at contact@nexovix.online stating: invoice number, product reference, serial number and a precise description of the fault.
2. We issue an RMA number and the return address within 2 working days.
3. Write the RMA number visibly on the outer packaging, never on the manufacturer's box.
4. Return the product complete: accessories, cables, documentation and original packaging, with adequate outer protection.

The RMA is valid for 15 days from issue.

5. Processing

After receipt and diagnosis, one of the following applies: repair, like-for-like or equivalent replacement, a credit note, or a refund where replacement is impossible.

Indicative processing time: 5–10 working days after receipt, excluding the manufacturer's own lead time where the product must be sent on.

6. Returns for convenience

A return with no fault in the product (ordering error, change of need) may be accepted as a commercial gesture and without obligation, on cumulative conditions:

• request within 14 days of delivery;
• product new, unused, unregistered, in intact original packaging with seals unbroken;
• return carriage at the buyer's expense;
• restocking fee of 15% deducted from the credit note.

7. Exclusions

Neither taken back nor warranted:

• software licences whose key has been communicated or activated;
• products specially ordered against a quotation, configured or customised;
• consumables and normal wear;
• products whose serial number has been removed, altered or made illegible;
• damage from poor installation, power surge, liquid, unauthorised modification or use not in accordance with the manufacturer's specifications;
• products returned incomplete or inadequately protected.

8. Statutory and manufacturer warranties

Products carry the manufacturer's commercial warranty, on its own terms and durations, which we pass on without extending.

The statutory warranty against hidden defects (Articles 1641 et seq. of the French Civil Code) applies to sales between professionals on the conditions provided by law.

The statutory warranty of conformity under the Consumer Code does not apply to sales between professionals, save in the case of the exception in clause 1.

9. Back up your data

Back up your data before any return. A product entering RMA may be reset, reformatted or replaced. Nikita Makasovs cannot be held liable for the loss of data held on returned equipment.

Contact

Nikita Makasovs — Entrepreneur individuel (EI)
Grande Rue, 54230 Chaligny, France
Email: contact@nexovix.online
Telephone: +33 7 54 15 65 89
Hours: Monday to Friday, 9:00–18:00 CET

Last updated: 30 July 2026